ACCESSIBILITY

Guiding principles

We have established the following guiding principles to help us achieve our vision:

• integrate accessibility and disability inclusion into our organizational diversity and inclusion (D&I) strategy
• take deliberate action to create a barrier-free experience for persons with disabilities
• embody the Government of Canada’s “Nothing without us” strategy by continuing to actively consult with persons with disabilities in key decisions and implementation of commitments within this plan
• create a culture of persons with disability inclusion, by integrating accessibility into our day-to-day behaviours, and
• raise awareness and increase education on the importance of accessibility and inclusion of persons with disabilities

Our Accessibility Plan is our commitment to creating a barrier-free experience for all persons with disabilities, including our employees, clients, suppliers and other stakeholders. The actions within this plan will help advance the CIB’s diversity and inclusion journey, by including accessibility and inclusion of persons with disabilities into everything we do.

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at accessible@cib-bic.ca or telephone at 1-833-551-5245.

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology

Your feedback will help CIB identify and eliminate accessibility barriers. We welcome your feedback on our Accessibility Plan and all matters of accessibility at CIB.

How to provide feedback

You can contact our Accessibility Team:

• Email: accessible@cib-bic.ca
• Phone: 1-833-551-5245
• Mail: CIB Human Resources, 150 King Street West, P.O. Box 15, Toronto, ON, M5H 1J9

Canadians who are deaf, hard of hearing, or speech impaired can register with Canada VRS, a free service, to access and make telephone calls. Canada VRS callers are connected to a sign language interpreter who provides real time interpretation for the call.

If you want a response

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

• Email feedback: We will respond by email within 5 business days.
• Phone feedback: We will respond by phone within 5 business days.
• Mail-in feedback: We will respond by mail within 5 business days plus mailing time

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

What we do with your feedback

• Accessibility feedback is shared with our Accessibility Team.
• We analyze feedback for trends and patterns. We do not identify individuals in our reports.
• The only time your feedback will be connected to you is when we acknowledge receipt or you request a personal response from our Accessibility Team.
• We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.